Refund Policy
How refund and return requests are handled for direct digital purchases and third-party retailer purchases.
Direct purchases through Shopify Checkout
For a direct GoodReview.uk digital purchase completed through Shopify Checkout, contact GoodReview.uk support with your Shopify order reference for refund, cancellation, or access issues. Shopify provides the checkout/payment platform; GoodReview.uk remains responsible for its direct-sale product and refund policy, subject to mandatory consumer rights.
Digital-content access
Some jurisdictions provide a statutory withdrawal period for digital content. Where permitted by law, that right may end after you expressly request immediate delivery and begin downloading, streaming, accessing or otherwise using the digital content. This does not limit rights for content that is faulty, materially misdescribed, or inaccessible.
Product problems
If a direct digital product is inaccessible, materially defective, or not as described, contact support@goodreview.uk with your order details so we can help troubleshoot or support a refund request where appropriate.
Third-party retailer purchases
GoodReview.uk cannot issue returns or refunds for purchases completed on Amazon, Kobo, Apple Books, Ingram or other external retailers. Please use the retailer’s own order-support and return process.
Abuse and mandatory rights
Refund requests may be declined where there is evidence of fraud or refund abuse, subject always to non-waivable consumer rights under applicable law.
Updates
Last updated: September 15, 2026.